Have questions? We're here to help! Browse our most frequently asked questions below or contact our support team.

What types of products does Mindraq offer?

Mindraq offers exclusively digital products including AI-powered business tools, educational content and courses, digital templates and resources, e-books, guides, and premium downloadable content. All products are delivered electronically with instant access.

Are your products suitable for beginners?

Yes! Our products are designed for all skill levels. Each product includes clear descriptions indicating the recommended experience level, and many include step-by-step guides and tutorials.

Can I preview products before purchasing?

Each product page includes detailed descriptions, screenshots, feature lists, and sometimes demo videos. While we don't offer free trials for most products, we provide comprehensive information to help you make an informed decision.

What payment methods do you accept?

We accept all major payment methods including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Shopify Payments. All transactions are processed securely through encrypted payment gateways.

What currency are prices displayed in?

All prices are displayed in USD (United States Dollars). Your bank or payment provider may convert the amount to your local currency at their current exchange rate.

Do you offer discounts or promotions?

Yes! We regularly offer promotions, bundle deals, and seasonal discounts. Subscribe to our newsletter or follow us on social media to stay updated on special offers and exclusive deals.

How quickly will I receive my purchase?

All digital products are delivered instantly upon successful payment. You'll receive a confirmation email with download links within 2-5 minutes. You can also access your purchases immediately from your account dashboard.

I didn't receive my download link. What should I do?

First, check your spam/junk folder. If you still can't find it:

• Log into your Mindraq account and check your dashboard
• Verify the email address used during purchase
• Contact us at hello@mindraq.com and we'll resend it immediately

Can I re-download products after purchase?

Absolutely! All your purchases are stored in your account dashboard with lifetime access. You can re-download products anytime, from any device, with no expiration date.

Do you ship physical products?

No, Mindraq exclusively offers digital products. There are no physical shipments, shipping fees, or delivery delays. Everything is delivered electronically for instant access worldwide.

What is your refund policy?

Due to the digital nature of our products, all sales are final upon delivery and access. However, we may consider refunds in exceptional circumstances such as technical defects, incorrect product delivery, or unauthorized transactions. Please review our Refund Policy for full details.

How do I request a refund?

Contact our support team at hello@mindraq.com within 7 days of purchase with your order number, detailed description of the issue, and supporting evidence. Our team will review your request within 2-3 business days.

Do I need an account to make a purchase?

While you can checkout as a guest, we recommend creating an account for easy access to your purchase history, re-downloads, and exclusive member benefits.

Is my payment information secure?

Yes! We use industry-standard SSL/TLS encryption and PCI-DSS compliant payment processors. We never store your complete payment card information on our servers. All transactions are processed securely through trusted third-party payment gateways.

How do I reset my password?

Click on "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link within minutes. If you don't receive it, check your spam folder or contact support.

What if I have technical issues with a product?

Contact our support team immediately at hello@mindraq.com with details about the issue, screenshots if possible, and your order number. We typically respond within 2-4 hours and will work to resolve the issue quickly.

What are the system requirements for your products?

Most products require only a modern web browser and internet connection. Specific requirements (if any) are listed on each product page. Generally, you'll need a computer, tablet, or smartphone with sufficient storage space and a PDF reader for document-based products.

Do you ship internationally?

Since all our products are digital, they're available worldwide with no geographic restrictions, shipping fees, customs duties, or delivery delays. Instant access from anywhere in the world!

Can I use purchased products for commercial purposes?

License terms vary by product. Most products include a license for personal or internal business use. Check the specific product description or license agreement for commercial use rights. You may NOT resell, redistribute, or share purchased products with others.

Can I share products with my team?

Standard licenses are for individual use only. If you need team or multi-user licenses, please contact us at hello@mindraq.com for custom licensing options.

Still Have Questions?

Email: hello@mindraq.com

Phone: +20 102 119 1991

Response Time: Within 2-4 hours

Business Hours: Sunday - Thursday, 9:00 AM - 5:00 PM (Cairo Time)

✓ Quick Response Guarantee

We pride ourselves on fast, helpful responses. Most emails are answered within 2-4 hours during business days, and our phone support is available 24/7 for urgent matters.

Can't find what you're looking for? We're here to help!

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