Refund Policy

Refund & Return Policy

Effective Date: December 16, 2025 | Last Updated: December 16, 2025

At Mindraq, we are committed to delivering high-quality digital products. This Refund Policy outlines the terms and conditions for refunds and returns.

1. Nature of Digital Products

All products offered by Mindraq are digital in nature and delivered electronically. Due to the instant accessibility and non-returnable nature of digital goods, all purchases are considered final upon successful delivery and access.

2. 30-Day Money-Back Guarantee

🛡️ We stand behind our products with a 30-day money-back guarantee.

If you're not satisfied with your purchase, you can request a refund within 30 calendar days of purchase under the eligible circumstances outlined below.

3. Exceptions and Eligible Refunds

We may consider refund requests in the following exceptional circumstances:

a) Technical Defects

  • The product contains significant technical errors that prevent its intended use
  • The product is corrupted or incomplete
  • The product fails to function as described in the product listing

b) Incorrect Product Delivery

  • You received a product different from what you ordered
  • Duplicate charges occurred for the same product

c) Unauthorized Transactions

  • Fraudulent or unauthorized use of your payment method

4. Refund Request Process

To request a refund under eligible circumstances:

Step 1: Contact our support team within 30 calendar days of purchase

Step 2: Provide the following information:

  • Order number and purchase date
  • Detailed description of the issue
  • Supporting evidence (screenshots, error messages, etc.)
  • Proof of purchase

Step 3: Our team will review your request within 2-3 business days

Step 4: If approved, refunds will be processed within 5-10 business days

Contact: hello@mindraq.com
Subject Line: "Refund Request - Order #[Your Order Number]"

5. Refund Method

Approved refunds will be credited to:

  • Your original payment method
  • The same account used for the purchase
  • In the original currency of the transaction

Please note: Payment processing fees are non-refundable. Bank or payment gateway charges may apply and are the customer's responsibility.

6. Non-Refundable Items

The following are strictly non-refundable:

  • Products that have been downloaded or accessed
  • Promotional or discounted items (unless defective)
  • Gift cards and vouchers
  • Subscription renewals (unless cancelled before renewal date)
  • Custom or personalized digital products
  • Products purchased during flash sales or special promotions

7. Chargebacks and Disputes

Initiating a chargeback without first contacting our support team may result in:

  • Immediate account suspension
  • Revocation of product access
  • Legal action for breach of terms

We encourage you to contact us directly to resolve any issues before filing a dispute with your payment provider.

8. Product Quality Guarantee

While we do not offer refunds for change of mind, we guarantee:

  • Accurate product descriptions
  • Functional and complete digital products
  • Secure and timely delivery
  • Responsive customer support

9. Customer Support

Need Help?

Email: hello@mindraq.com

Response Time: Within 2-4 hours

Available 24/7 for your convenience

10. Policy Modifications

Mindraq reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

11. Governing Law

This policy is governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved in accordance with Egyptian jurisdiction.

BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND POLICY.

© 2025 Mindraq. All rights reserved.